Client Feedback

London Borough of Merton commissioned PI Group to work with the Council to redesign office space to meet the requirements of a post-pandemic hybrid working world, aiming to create a ‘Merton Office of the Future’ at its Civic Centre HQ in Morden that would help recruit and retain staff and provide accommodation that makes them want to work in the office.

Throughout an extended project period, PI group have been instrumental in bringing this vision to reality by developing design ideas; explaining and selling the benefits of new ways of working to different groups of staff across the Council; and in procuring and managing smoothly the FF&E fit-out of the finished design. In sometimes challenging circumstances PI have always been a pleasure to work with: friendly, professional and responsive at all times.

Not only were Pi competitive in price; nothing was too much trouble for them. They listened to our ideas, came up with designs and samples and managed to complete the process from conception to realisation in the time scales demanded.

Time and trust are two of the biggest obstacles for a company of our size and operating in the manner that we do. We’re extremely reliant on partnering businesses and Pi have always fitted in seamlessly whenever called upon to bring consultancy and procurement expertise to a project. We trust Penny, Maria and their team implicitly with not only delivering an exceptional service, but in a way that we know our clients will appreciate. Whether it’s simply by way of an introduction or as part of a wider, design team partnership we’ve always enjoyed considerable healthcare and commercial sector success.

We have been delighted to work with Pi who have supplied an extensive range of furniture. The service has been courteous and professional at all times, with value for money and quality being evident throughout. I have no hesitation in recommending them.

The team are true experts. They have a great understanding of healthcare environments and always specify appropriate AND attractive products and schemes. They are a pleasure to work with.

The brief was to provide a patient and volunteer friendly environment that would dovetail seamlessly into a scientific framework. I was very impressed with the way in which Pi grasped the concept and worked with me and my team to develop a proposal. I worked with Pi from the inception of the plan through to the equipping of the facility and I feel that we created an environment which met the brief. I have since found Pi Group to be an extremely good resource when I have needed to source equipment for facilities that I have worked with. I feel that with Pi you are purchasing a reliable package which does what is says on the tin. They take pride in the work that they do and are always ready, willing and able to advise on the maintenance of the environment in which the project has been based to ensure that it always provides a seamless resource for the work it was designed to support. I would not hesitate to recommend Pi.

We appointed Pi to be our furniture consultants for the Halo building. The Halo houses one of Europe’s largest clinical laboratory facilities and the office functions for Sonic Healthcare’s UK Head Office. The brief that Pi delivered against was complex and demanding. The Pi team worked closely with us as a client as well as our project move team and delivered to budget and schedule. They handled the large task with expertise and professionalism, ensuring all staff requirements were listened to and met.

Pi were really helpful when it came to furnishing our new office. They were very accommodating, responsive and professional as we were working to tight timeframes. Pi ensured everything got to us on time, which meant delivering outside of usual working hours. We will definitely recommend their services!

Pi managed the FF&E team, who were appointed preferred supplier on our project. The contract was for the supply and installation of furniture for clinical and non- clinical areas. Before appointment the team worked closely with the senior clinical and research teams as well as the appointed architects to establish product requirements, providing samples for end-user testing of proposed product. I would thoroughly recommend Pi and will work with them again on future projects.

My experience with Pi is a friendly and pro-active approach. Costs are open and transparent and they go above and beyond to ensure value for their Client’s.

I have worked with the Pi team for several years. They have great leadership skills providing the appropriate information when required and effectively planning and delivering within agreed parameters. The team have proved to be responsive, reliable, dedicated and honest. Their engagement with my clients has been professional with no deviations from my brief. I trust them to represent me and look forward to working with them on future projects.

Pi have been fantastic to work with. Always enthusiastic from inspiring presentations to ordering, delivery and placing. Not forgetting clearance of packing and follow up checks. I have recommended Pi before and will continue to do so!

Pi are a testament to nurturing a long term relationship, always friendly, always helpful and always professional. Whether we needed one item or hundreds, they have provided a dedicated end to end bespoke design, procurement and install service that is reliable and value for money from start to finish.

Pi organised amazing storage solutions in my studio! Highly recommended and a total pleasure to deal with from start to finish!

Woking and Sam Beare Hospices has recently undergone a reconfiguration of services moving in to a brand-new facility. We had a defined budget to spend on furniture for our front of house areas and wanted to maximise the quality, choice as well as cost effectiveness. Pi provided us with a personalised service identifying a range of options in different price bands enabling us stick within our budget. They worked with many suppliers which gave us lots of choice and facilitated loans so that we could include our parents, visitors and staff in the decision making. They visited us many times to help us and through their relationships with the suppliers was able to negotiate on cost on our behalf. We are delighted with the furniture and overall look we have been able to achieve at the hospice and have received many complements.

Our practice has been working with Pi Group for a number of years. The buildings we design are technically complex and Pi brings the ability to work with our design team to achieve the highest standard possible on the interior fit-out; including function, design and within cost constraints. We have also recommended Pi as a consultant to clients, most recently for a large Pathology Hub for Health Services Laboratories (HSL) located in central London. Their efforts contributed greatly to the success of the interior quality of this facility which is exceptional within the sector.

Pi are a truly professional company. They are committed and dedicated to the project with one goal in mind – client satisfaction. Their professionalism sets them apart from their competitors and it is always a pleasure to work with them regardless of the scale of project.

We had a very good experience working with the Pi team on our office build out. From the design and planning stage through to completion, service was very responsive and Pi were able to introduce and manage a reliable supply chain that allowed us to move in on time.

Thank you for your excellent customer service, it’s always helpful being kept up to date with the progress of an order.

Always a fantastic and personal service from Pi Group. They are always happy to help with anything – big or small! Our business has greatly benefited from their service and I would highly recommend them!

After a succession of ‘experts’ advising on interiors that weren’t suitable for my building, Pi Group came in and turned the place around – giving me the confidence that there are still people that know what they are really doing….the end result was timeless and elegant. Penny was a pleasure to deal with and clearly understands the requirements of the healthcare sector. I would have no hesitation using Pi Group again and highly recommend their consulting services.

I am very particular about the vendors and suppliers we use at One Welbeck. I look for creativity, honesty, timely delivery, and thorough follow-up. Pi Group exceeds my expectations at every turn. We are a better company and our facilities are unparalleled in large measure due to the relationship we have developed with Pi Group. The amazing part is that their team members are also great people to work with – so the efforts don’t seem so much like work!